Question 1

What is Swiff It?

Accepted Answer

Swiff It is an AI-powered resume enhancement tool that optimizes your resume for Applicant Tracking Systems (ATS). Upload your resume, paste a job description, and get a tailored, ATS-optimized resume in under 30 seconds.

Question 2

How does Swiff It work?

Accepted Answer

Swiff It analyzes your resume against a specific job description, identifies keyword gaps and formatting issues, and rewrites your bullet points to maximize your ATS match score. It uses AI to enhance your real experience — never fabricating details.

Question 3

Is it free to try?

Accepted Answer

Yes! The free tier includes 1 enhancement per week, PDF downloads, the Classic template, and 1 diagnostic per day. No credit card required to get started.

Question 4

How fast is the enhancement?

Accepted Answer

Most enhancements complete in under 30 seconds. You get a full ATS score breakdown, confidence-flagged suggestions, and a downloadable resume instantly.

Question 5

What file formats do you support?

Accepted Answer

We accept PDF and DOCX resume uploads. You can download your enhanced resume in PDF or DOCX format, in any of our three professional templates (Classic, Modern, Executive).

Question 6

Do I need to create an account?

Accepted Answer

Yes, a free account is required so we can save your enhancement history and let you re-download your resumes. You can sign up with Google or email — it takes about 10 seconds.

Question 7

Does the AI fabricate information?

Accepted Answer

Never. Swiff It enhances how your experience is presented but never fabricates credentials, job titles, employment dates, or metrics. The AI reframes and optimizes your real experience.

Question 8

Can I trust the AI output?

Accepted Answer

Every change includes a confidence flag: High (safe to accept), Medium (minor review recommended), or Verify (double-check this detail). You always have full control over what goes in your final resume.

Question 9

What are confidence flags?

Accepted Answer

Confidence flags indicate how certain the AI is about each change. High confidence means the change is a clear improvement. Medium means it's likely good but worth a quick review. Verify means the AI inferred something you should confirm is accurate.

Question 10

What AI model does Swiff It use?

Accepted Answer

Swiff It uses Anthropic's Claude, one of the most capable and safe AI models available. Claude is known for being helpful, harmless, and honest — which aligns perfectly with our commitment to never fabricating resume content.

Question 11

How accurate are the ATS scores?

Accepted Answer

Our ATS scores are based on analysis of how major applicant tracking systems parse and rank resumes. They simulate the scoring logic of systems like Greenhouse, Lever, Workday, iCIMS, and Taleo. We also provide per-keyword analysis — categorized by hard skills and soft skills — so you can see exactly which keywords matched, which are missing, and why some were skipped. While no simulation is 100% identical to every ATS, our scores give you a reliable signal of how well your resume will perform.

Question 12

What is the recruiter heatmap?

Accepted Answer

The recruiter heatmap simulates where a human recruiter's eyes are likely to land during an initial 6-second resume scan. It highlights which sections are getting attention and which are being skipped, so you can prioritize the most impactful content.

Question 13

What is multi-ATS simulation?

Accepted Answer

Multi-ATS simulation tests your resume against 5 major applicant tracking systems (Greenhouse, Lever, Workday, iCIMS, Taleo) and shows you how each one scores it. This helps you optimize for the broadest range of employers.

Question 14

What is the 'Why You Got Ghosted' diagnostic?

Accepted Answer

The diagnostic analyzes your resume for common reasons applications go unanswered — missing keywords, weak formatting, unclear impact statements, or ATS-unfriendly structures. It gives you a specific, actionable breakdown of what to fix.

Question 15

What templates are available?

Accepted Answer

We offer three professional templates: Classic (clean single-column, most ATS-compatible), Modern (subtle design touches with a skills sidebar), and Executive (premium layout for senior roles). All are optimized for ATS parsing.

Question 16

Can I track my job applications?

Accepted Answer

Yes — Pro users get an application tracker to log jobs they've applied to, track status (applied, interviewing, offered, rejected), and see which resume version they used for each application. You'll also get in-app notifications for due follow-ups and milestone achievements.

Question 17

What analytics do I get?

Accepted Answer

Pro users get a full analytics dashboard: score progression over time, enhancement mode distribution, tool usage breakdown, and an application funnel visualization (from Saved through to Offer). Your dashboard also shows weekly metrics, an activity feed, and recommended next actions.

Question 18

What are salary insights?

Accepted Answer

Salary insights estimate the compensation range for a specific role based on the job description you provide. This helps you understand the market rate before interviewing. Note: these are estimates based on market data, not guarantees.

Question 19

Is my resume data safe?

Accepted Answer

Absolutely. Your data is encrypted in transit (256-bit TLS) and at rest (AES-256). We use row-level security to ensure only you can access your own data, and our infrastructure is hosted on SOC 2 compliant platforms.

Question 20

Do you sell my data?

Accepted Answer

Never. We never sell, share, or use your resume data for marketing purposes or for training AI models. Your data is yours — period.

Question 21

Is my data used to train AI models?

Accepted Answer

No. We use Anthropic's Claude API, which does not use API inputs for model training. Your resume data is processed and discarded by the AI — it is not retained or used for any purpose beyond generating your enhancement.

Question 22

Can I delete my account and data?

Accepted Answer

Yes. You can delete your account and all associated data with one click in Settings. Once deleted, your data is permanently removed from our systems within 30 days.

Question 23

Do you use cookies?

Accepted Answer

We use essential cookies only — for authentication and remembering your preferences. No tracking cookies, advertising cookies, or third-party analytics cookies.

Question 24

What's included in the free tier?

Accepted Answer

The free tier includes 1 enhancement per week, PDF downloads, the Classic template, and 1 'Why You Got Ghosted' diagnostic per day. No credit card required.

Question 25

How much does Pro cost?

Accepted Answer

Pro is $16/month (billed monthly) or $12/month (billed annually at $144/year — save 25%). Pro includes unlimited enhancements, all 3 templates, DOCX downloads, multi-ATS simulation, recruiter heatmap, salary insights, cover letter generator, and priority support.

Question 26

How do I upgrade to Pro?

Accepted Answer

You can upgrade from your dashboard or the pricing page. Payment is handled securely through Stripe. We never see or store your card details.

Question 27

Can I cancel or pause anytime?

Accepted Answer

Yes. You can cancel or pause your subscription anytime from Settings. Pause for 1 or 3 months if you want to take a break without losing your data. Your Pro features remain active until the end of your current billing period. No questions asked, no cancellation fees.

Question 28

Do you offer refunds?

Accepted Answer

Refunds are handled on a case-by-case basis within the first 7 days of a new subscription. After 7 days, no refunds are provided for the current billing period, but you can cancel to prevent future charges.

Question 29

Do you offer student or nonprofit discounts?

Accepted Answer

Not yet, but it's something we're working on. In the meantime, the free tier is always available — and it's genuinely useful, not just a teaser.

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